Help Centre

789game FAQ – Answers for Pakistani Players 2025

Everything you need to know about your 789game account — from opening it to cashing out — answered in plain English, the way Pakistani players actually ask the questions.

60+
FAQ Questions Answered
8
Topic Categories
<5min
Live Chat Response
24/7
Support Available

Jump to Section

Still need help?

Our support team is online 24/7 via live chat and email.

support@789game-vip.net

No matches found

Try different keywords or clear the search.

Account

Visit 789game-vip.net and click Register. Fill in your full name, Pakistani mobile number and date of birth. Submit the form, enter the OTP sent to your number, and your account is live — the whole process takes under two minutes. You can then make your first deposit and claim your welcome bonus straight away.

No — 789game's rules allow one account per person. Duplicate accounts are identified automatically and will be closed, with any bonuses forfeited. If you have accidentally created a second account, contact support as soon as possible to resolve it before it becomes a compliance issue.

You must be 18 years or older to register and play at 789game. Age verification is checked during registration and again when processing large withdrawals. Accounts found to belong to under-18 players are closed and balances are returned to the deposit method used.

If you still have access to your old number, log in and update it in Account Settings before deactivating the SIM. If you have already lost access to the registered number, contact 789game support with your account details and CNIC copy. The support team verifies your identity and updates the number — typically within one business day.

Contact 789game support via live chat or email and request account closure. Before closing, any remaining balance can be withdrawn to your registered payment method. Note that if problem gambling is a concern, using the self-exclusion tool — which is also available via support — is a better option than a simple closure, as it includes safeguards against re-registering during the exclusion period.

Basic registration requires only your name, mobile number and date of birth. Full KYC — which involves submitting a CNIC copy — is required before processing large withdrawals, typically above Rs 50,000. Having your CNIC ready in advance speeds up any future withdrawal requests. KYC documents are handled with strict confidentiality in line with our Privacy Policy.
Deposits

The minimum deposit is Rs 200, which applies across all payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard. This low threshold means 789game is accessible for players with any budget size, from students in Lahore to professionals in Karachi.

Easypaisa and JazzCash deposits typically process in under one minute. Your 789game balance updates in real time as soon as the payment is confirmed on the mobile wallet side. There is no manual review step for standard deposits via these methods, so you can start playing almost immediately.

789game does not charge fees on deposits. The full amount you send goes into your gaming balance. Your payment provider may apply their own transaction charges — for example, some networks apply a small fee on outgoing transfers — but 789game does not add any deposit fee on top of that.

If your deposit has not appeared after five minutes, first check that the payment was actually deducted from your mobile wallet or bank — sometimes a failed transaction can look like it went through on the UI side. If the payment was deducted but hasn't credited, contact 789game support via live chat and provide the transaction reference number. The support team resolves pending deposits within a few hours in most cases.

No. All deposits must come from a payment account registered in your own name. Third-party deposits are not accepted and will be returned. This is both a 789game policy and a requirement for financial compliance. Using a family member's wallet or a friend's account, even with their permission, is not allowed and may trigger a security review.
Withdrawals

Easypaisa and JazzCash withdrawals for verified accounts typically complete within 15 minutes of approval. IBFT bank transfers settle on the same business day for requests made before the daily cutoff. All withdrawal requests go through a brief security review — the review process itself typically takes between 1 and 4 hours depending on volume. Large withdrawals may require additional verification.

The minimum withdrawal at 789game is Rs 500. This applies to all withdrawal methods. There is no maximum single withdrawal limit stated, though very large withdrawals — above Rs 50,000 — require KYC verification before they can be processed. If you have not yet submitted your CNIC, you will be prompted to do so during the withdrawal request process.

Withdrawals must be sent to the same payment method used for the deposit, or to a payment account verified in your name. You cannot withdraw to a third party's account. If you need to change your registered withdrawal number — for example because you have changed your mobile network — contact support with proof of ownership of the new number before submitting the withdrawal request.

A withdrawal pending for more than 24 hours is unusual and almost always means a verification document is required. Check your registered email and mobile for any messages from 789game requesting additional information. If you have received no such request, contact support via live chat with your withdrawal reference number — the support team will identify the hold and resolve it on the same call in most cases.
Bonuses & Promotions

The 789game welcome bonus matches your first deposit 100% up to Rs 5,000. If you deposit Rs 2,000, you receive Rs 2,000 bonus — giving you Rs 4,000 to play with. The bonus is credited automatically without any promo code. The minimum deposit to trigger the welcome bonus is Rs 200.

The welcome bonus carries a wagering requirement that must be met before the bonus balance can be withdrawn as real money. The current wagering requirement is detailed in the Bonus Terms section of the 789game website. As a general guide, bonus funds must be wagered a specified number of times across qualifying games before they convert to withdrawable cash. Casino games, Aviator and sports bets may contribute differently to the wagering requirement — check the current terms on the Promotions page after logging in.

Yes. All 789game bonuses have an expiry window — typically 7 to 30 days depending on the specific promotion. If wagering requirements are not completed within the expiry window, the bonus and any winnings generated from it are forfeited. The expiry date for each active bonus is displayed in your account's Promotions dashboard after login.

Yes. 789game runs weekly reload bonuses, cashback deals on specific game types, and periodic tournament competitions with PKR prize pools. These promotions are available to all registered players and are listed on the Promotions page of your account dashboard after login. There is no need to opt in separately — eligible promotions are applied automatically or with a single click.

Bonus removal usually happens for one of three reasons: the bonus expired before wagering was completed; a withdrawal was requested before the wagering requirement was met (which forfeits the bonus); or a terms violation was detected, such as bonus abuse or a duplicate account. If you believe a bonus was removed incorrectly, contact support immediately with your account details and they will investigate.
Games

789game's full game library includes Poker, Crash Games, Jackpot Slots, Fishing Games, Virtual Sports, the Aviator game and Football Betting. All games are accessible from the day you register and make your first deposit — there is no tiered access system. New games and seasonal betting markets are added regularly and listed in the What's New section of the lobby.

Yes. The Aviator game uses a provably fair algorithm — meaning every round's outcome is determined by a cryptographic process that can be independently verified after the fact. The multiplier at which each round ends is not predetermined by 789game; it is the result of a seed-based random process. The provably fair verification tool is accessible from within the game itself.

Yes. 789game is fully optimised for mobile browsers — Chrome on Android and Safari on iOS. All games, payment options and account features work perfectly in the mobile browser without downloading anything. A dedicated app is available for download from the 789game website if you prefer it, but the mobile browser experience is identical in terms of features and game performance.

Football Betting at 789game covers the Premier League, La Liga, Bundesliga, Serie A, Ligue 1 and dozens of other leagues. PSL cricket betting is available seasonally with pre-match and in-play markets. Other sports covered include tennis, basketball and formula racing. Live in-play betting is available for major matches with odds that update in real time throughout the event.

Each Jackpot Slot on 789game displays its Return to Player (RTP) percentage in the game information panel. RTPs vary by game title, typically ranging from 92% to 97%. The RTP is a theoretical long-term average — it does not guarantee returns in a single session. Progressive jackpot slots may have slightly lower base RTPs because a portion of every bet contributes to the jackpot pool, which pays out in large lump sums.
Security & Privacy

Yes. 789game uses TLS encryption on all data transmitted between your device and our servers. Personal information is stored securely and is never sold or shared with third parties for marketing purposes. The full details of how we handle your data are set out in our Privacy Policy, which you can read at 789game-vip.net/privacy-policy.

Contact 789game support immediately via live chat and request an account freeze. Change your password as soon as possible using the "Forgot password?" process with OTP verification. 789game's security team will review your login history and can identify any unauthorised access attempts. If money has been moved, the team will investigate and, where fraud is confirmed, take appropriate action.

789game does not store full card numbers or mobile wallet PINs. Payment processing is handled through secure integrations with each payment provider. For repeat deposits, your account remembers your preferred method for convenience, but sensitive payment credentials are held by the payment provider — not by 789game's servers.
Responsible Gaming

Log in to your 789game account, go to Account Settings and select Responsible Gaming. Choose Deposit Limits, select daily, weekly or monthly, enter your chosen amount in PKR and save. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period before it activates — this is intentional and cannot be bypassed. For full details, see our Responsible Gaming page at 789game-vip.net/responsible-gaming.

Contact 789game support at any hour of the day or night via live chat or by emailing support@789game-vip.net with the subject "SELF-EXCLUSION REQUEST". Self-exclusion is processed within minutes and cannot be reversed during the exclusion period — this is a feature, not a limitation. You can self-exclude for between 6 months and 5 years, or permanently.

Take a Break is a short cooling-off tool available in your Responsible Gaming settings. You can pause your account for 24 hours, 48 hours, 7 days or 30 days. During the break, deposits and gameplay are disabled. The break takes effect immediately and cannot be shortened once active. It is a lighter option than full self-exclusion, useful for players who want a short pause rather than a long-term exclusion.
Payments & Methods

789game accepts Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit and credit cards. All transactions are in Pakistani Rupees (PKR). Easypaisa and JazzCash are the most popular methods among Pakistani players due to their speed and zero-fee transfers.

Yes. Both NayaPay and SadaPay are fully supported at 789game for both deposits and withdrawals. The process is the same as with Easypaisa and JazzCash — select NayaPay or SadaPay on the deposit screen, enter the amount and confirm the transaction in your wallet app. Deposits via these methods typically process within two minutes.

Yes, Visa and Mastercard debit and credit cards are accepted. The card must be registered in your own name and used for PKR transactions. Some Pakistani banks may block transactions to gaming sites by default — if your card is declined, contact your bank to whitelist online gaming transactions, or use an alternative method like Easypaisa or JazzCash as an alternative.
789game

Why We Built This FAQ the Way We Did

Most FAQ pages on gaming platforms are written by legal teams, for legal teams. They are technically correct and completely useless when you are actually trying to figure something out at 11pm in Islamabad because your withdrawal has not arrived.

789game's FAQ is written differently. Every question in it came from a real player query submitted to our support team over the past year. The questions above are the actual questions Pakistani players ask — not a list someone invented in an office. The answers are written the way our support agents would explain things in a live chat, without jargon, without references to "sub-clauses" and without hedging everything into meaninglessness.

The categories — Account, Deposits, Withdrawals, Bonuses, Games, Security, Responsible Gaming and Payments — cover the vast majority of what players contact us about. If your specific question is not listed, the search bar at the top of this page searches across every answer on the page, not just the question text. And if even that does not help, the live chat option connects you to a real support agent — in English or Urdu — within five minutes at any time of day.

Tip: The quickest way to find your answer is the search bar at the top of the page. Type a keyword — "JazzCash", "bonus", "OTP", "Aviator" — and the relevant FAQ entries will filter instantly without reloading the page.

Quick Guides for New 789game Players

The six things every new Pakistani 789game player should know before they start.

Registering Your Account

You need your Pakistani mobile number, your full name and your date of birth. The whole process takes under two minutes, the OTP verification is instant and your account is active before you have had time to make a cup of chai.

First Deposit via Easypaisa

Log in, go to Deposit, select Easypaisa, enter an amount of at least Rs 200 and confirm in your Easypaisa app. Your balance updates in under a minute and your welcome bonus is applied automatically — no code needed.

Claiming the Welcome Bonus

The 100% match bonus up to Rs 5,000 is automatic on your first deposit. Deposit Rs 500 and you play with Rs 1,000. Deposit Rs 5,000 and you play with Rs 10,000. Check your Promotions tab after depositing to see the bonus credited.

Playing the Aviator Game

Aviator is 789game's most played title. Place your bet before the round starts, watch the multiplier rise and cash out before the plane flies away. The provably fair mechanic means every outcome is independently verifiable — no house manipulation possible.

Making Your First Withdrawal

Go to Withdrawal, select your method, enter the amount (minimum Rs 500) and confirm. Easypaisa and JazzCash withdrawals process within 15 minutes for verified accounts. Have your CNIC ready if your withdrawal is above Rs 50,000.

Setting Responsible Gaming Limits

Before you play a single game, spend two minutes setting a weekly deposit limit in your Account Settings. It takes less time than placing a bet and keeps your gaming within a budget you chose when you were thinking clearly — not mid-session.

What Pakistani Players Ask About Most

Looking at the support queries 789game receives from Pakistani players, the pattern is pretty consistent. The top five categories of questions — in order of volume — are deposits, withdrawals, bonuses, account verification and game rules. This FAQ covers all five in detail, but here is a quick summary of the most frequent sub-questions in each.

On deposits: The number one query is "my deposit hasn't arrived." In almost every case, the cause is either a failed transaction that looked successful on the mobile wallet UI, or a payment sent to an outdated account number. Always use the deposit details from your logged-in 789game account dashboard rather than a saved number from a previous session — account numbers can change.

On withdrawals: The most common question is about withdrawal timing. The short answer is: Easypaisa and JazzCash within 15 minutes (for verified accounts), IBFT same day. The long answer is that KYC verification is the most common source of delays — accounts that have completed KYC in advance process withdrawals significantly faster than those that have not.

On bonuses: The main confusion is about wagering requirements. Players often expect to withdraw bonus money immediately after receiving it, not realising that the bonus first needs to be wagered a set number of times. The wagering requirement is displayed in the Bonus Terms section — reading it once before you deposit saves a lot of confusion later.

789game 789game

Didn't Find Your Answer? Contact 789game Support

Our support team is available around the clock. Choose the channel that works best for you.

Live Chat

The fastest way to reach us. Average response time is under 5 minutes, 24 hours a day, 7 days a week including public holidays. Available in English and Urdu.

Email Support

Send your query to support@789game-vip.net. Email responses are typically sent within two hours. Include your registered mobile number and a brief description of the issue.

Responsible Gaming

For self-exclusion requests or responsible gaming support, email support@789game-vip.net with subject "SELF-EXCLUSION REQUEST". Processed within minutes, 24/7.

Browse More FAQ

Use the category filters and search bar at the top of this page to browse all 60+ FAQ answers. The search bar filters results in real time as you type — no page reload needed.

Ready to Play? Register at 789game Today

Creating your account takes under two minutes. Claim your welcome bonus of up to Rs 5,000 and access the full 789game library — Aviator, Poker, Slots, Football Betting and more.

Register Free Login to My Account

18+ only · Terms & Conditions · Responsible Gaming · Privacy Policy