Privacy Policy – 789game Pakistan Data Protection Commitment

789game is an online gaming and sports betting platform operated at 789game-vip.net, serving players in Pakistan. When we refer to "789game", "we", "us" or "our" in this Privacy Policy, we mean the platform and its operating entity responsible for processing your personal data.

This Privacy Policy applies to all services offered by 789game, including casino games, sports betting, crash games, jackpot slots, fishing games, virtual sports and the Aviator game. It also applies to any customer support interactions, marketing communications and any other activity connected to your 789game account.

By registering for a 789game account and using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein.

789game collects only the data that is necessary to provide you with a functioning, secure and compliant gaming experience. The categories of personal data we may collect include:

789game does not collect data about your race, ethnicity, religion, political opinions or biometric information. We do not use facial recognition technology on any player data.

789game collects personal data through several channels, all of which are under your control as a player:

• Direct registration: When you create a 789game account, you provide your name, mobile number and date of birth directly through the registration form.
• Identity verification: If you are asked to complete identity verification — typically triggered before a large withdrawal — you may be asked to submit a copy of your CNIC or another government-issued identity document.
• Payment processing: When you make a deposit or request a withdrawal, our payment processing system receives transaction data from Easypaisa, JazzCash, NayaPay, SadaPay or your bank as applicable.
• Automated technical collection: Like all websites and web applications, 789game automatically records certain technical data when you access the platform. This includes your IP address, the type of device and browser you are using, and timestamps of your visits. This data is collected via server logs and, where you have consented, via cookies.
• Customer support: When you contact 789game's support team via live chat or email, the content of your communications is recorded and stored as part of your account record.
• Surveys and feedback: If you voluntarily participate in player surveys or provide feedback, that information is recorded and associated with your account.

789game uses your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes are:

• Account operation: Your name, mobile number and contact details are used to create and manage your 789game account, verify your identity when you log in and communicate important account information to you.
• Processing transactions: Financial data is used to process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard. We retain transaction records as required by our internal compliance policies.
• Customer support: Support communications are retained so that our team has context when handling follow-up queries and to maintain an accurate record of how issues were resolved.
• Fraud prevention and security: Technical data including IP addresses and device information is used to detect suspicious login activity, identify potentially fraudulent transactions and protect the integrity of the 789game platform for all players.
• Responsible gaming compliance: Usage data — including session duration, deposit frequency and gaming activity — is monitored to identify patterns that may indicate problem gambling. This data is used to trigger responsible gaming interventions when appropriate and to comply with our commitment to player protection.
• Platform improvement: Aggregated, anonymised usage data is used to understand how players interact with 789game, which games are most popular and where the player experience can be improved. Individual identities are not visible in this analysis.
• Marketing communications: Where you have opted in to receive promotional communications, we use your contact details and preference data to send you relevant offers. You can opt out at any time through your account settings or by contacting support.
• Legal and regulatory compliance: We may be required by applicable law or regulation to process and retain certain data. In these cases, processing is not optional for either party.

Every time 789game processes your personal data, we do so on one of the following legal bases:

• Contractual necessity: Processing your identity data, contact data and financial data is necessary to fulfil the contract you enter into when you create a 789game account and use the platform's services. Without this processing, we cannot operate your account or process payments.
• Legitimate interests: Technical data and usage data are processed on the basis of 789game's legitimate interests in operating a secure, fraud-resistant platform and in understanding how to improve the player experience. We balance these interests against your rights and would not process data in this way if doing so would be unfairly prejudicial to you.
• Legal obligation: Some data processing is required by applicable law, including anti-money laundering requirements, age verification obligations and financial record-keeping rules. We process data for these purposes whether or not you consent.
• Consent: Marketing communications and non-essential cookies are processed on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

789game does not sell your personal data to third parties. We do not share your data with advertising networks, data brokers or companies that would use it to market unrelated products or services to you. We share your data only in the following limited circumstances:

• Payment providers: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks and card networks receive the transaction data that is necessary to process your deposits and withdrawals. These providers are independent controllers of their own data and are governed by their own privacy policies and regulatory obligations.
• Identity verification services: Where identity verification is required, we may share identity document data with a trusted third-party verification provider solely for the purpose of confirming your identity. These providers are contractually bound to use the data only for verification purposes.
• Technology providers: Third-party technology companies that provide platform infrastructure, cloud hosting, customer support software or analytics tools may have access to certain data as part of their service delivery. All such providers are bound by data processing agreements that restrict them to processing data only on 789game's instructions.
• Legal and regulatory authorities: 789game will disclose personal data to government authorities, law enforcement agencies or regulatory bodies if required to do so by law or by valid legal process. We will notify affected players of any such disclosure wherever legally permitted to do so.
• Business transactions: In the unlikely event that 789game undergoes a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. Affected players will be notified in advance wherever legally possible.

789game takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• Encryption in transit: All data transmitted between your device and 789game's servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms that your connection is encrypted at all times.
• Encryption at rest: Sensitive data stored on 789game's servers — including identity documents and financial data — is encrypted at rest using industry-standard encryption algorithms.
• Password security: Account passwords are stored as one-way cryptographic hashes. 789game staff cannot see your password in plain text. If you forget your password, a reset process is used rather than retrieval.
• Access controls: Access to personal data within 789game is strictly limited to staff who need it to perform their job functions. Access is governed by role-based permissions and all access is logged.
• Two-factor authentication: 789game supports two-factor authentication for account logins via OTP sent to your registered mobile number. We strongly recommend enabling this feature.
• Security monitoring: 789game's technical infrastructure is monitored continuously for suspicious activity, attempted intrusions and anomalous patterns that could indicate a security incident.

Despite our best efforts, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 789game will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

789game retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general principles are:

• Active accounts: Personal data associated with your active 789game account is retained for as long as your account remains open and for a period after closure as described below.
• Closed accounts: When an account is closed — whether voluntarily by you or by 789game for a breach of the Terms and Conditions — core account and transaction records are retained for a minimum of five years from the date of closure. This retention period is driven by financial record-keeping obligations and potential legal proceedings.
• Identity documents: Copies of identity documents submitted for verification are retained for the period of your account and for five years after closure, in line with anti-money laundering requirements.
• Support communications: Customer support records are retained for three years from the date of the last interaction to allow context for any follow-up queries and to defend against potential complaints.
• Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to prevent 789game from inadvertently re-adding you to marketing lists.
• Technical logs: Server logs containing IP addresses and access timestamps are retained for up to 12 months for security monitoring purposes and then deleted.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you personally.

789game uses cookies and similar tracking technologies to operate the platform, remember your preferences and — where you have consented — to understand how players use the platform so we can improve it.

• Essential cookies: These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference and ensure the bet slip retains your selections. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: With your consent, 789game uses analytics cookies to understand aggregate patterns in how players navigate the platform. This data is anonymised and used only to improve the user experience. Analytics cookies are optional and can be declined without affecting your ability to use 789game.
• Preference cookies: These cookies remember your settings — such as your preferred game view or notification preferences — so you do not have to set them again each visit.

You can manage your cookie preferences at any time through your device's browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will affect the platform's functionality.

As a 789game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@789game-vip.net with the subject line "Data Rights Request". We will respond within 30 days.